Northern Trading Cumbria Limited: Privacy Policy

Northern Trading Cumbria Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website or contact us, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

• Name and contact details (such as email address, telephone number, company name)
• Information provided through contact forms, enquiries or service requests
• Website usage data (such as IP address, browser type, pages visited and time spent on the site)
• Any other information you voluntarily provide to us

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested information or services
• Manage and administer our business relationship with you
• Improve our website, services and user experience
• Meet legal, regulatory and compliance obligations
• Prevent fraud, misuse or security issues

We only process your information where we have a lawful basis to do so, such as your consent, the performance of a contract, our legitimate business interests, or compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Trusted service providers who support our business operations (such as IT, website hosting or administration services)
• Regulatory authorities, law enforcement or government bodies where required by law
• Professional advisers (such as legal or accounting services)

All third parties are required to respect the security and confidentiality of your personal data.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

5. Data Retention

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal information (where applicable)
• Object to or restrict certain types of processing
• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details below.

7. Cookies

Our website may use cookies or similar technologies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Northern Trading Cumbria Limited
Email: kimmie@ntcl.co.uk
Phone: 017683 62520
Address: Stamp Hill Farm, Kirkby Thore, Penrith, Cumbria, CA10 1XR

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.